How should I get in touch?
You can contact us by any of the methods below or you can call in at one of our police stations.
You can get answers to some of the more commonly asked questions that have been put to us by the public.
• Email
• Correspondence
• Telephone
• Text/SMS (for deaf and hard of hearing only).
Visit your local station
By Email
We will try to provide you with an accurate and meaningful reply to your email within 10 days of receipt.
Please email: customerservice@surrey.pnn.police.uk or complete the form below:
Correspondence
We receive a lot of letters and faxes every day and we aim to answer them promptly. In the first instance we will acknowledge your letter and confirm who is dealing with your enquiry. You can write to the police by addressing your letter to:
Surrey Police
PO Box 101
Guildford
GU1 9PE
Telephone Us
Please dial 999 in an Emergency; a Police Emergency is defined as Incidents where:
- Someone's life is in danger;
- Someone is at risk of violence, or property is about to be damaged;
- A serious offence is in progress;
- A suspect is at the scene or an early arrest is likely;
- Serious disruption to the public is likely
- Very serious crime (e.g. Rape, GBH)
For all other Police matters please dial:
0845 125 2222*
or 01483 571212
24 hours a day, 7 days a week
(NB. We recommend that you put these numbers in your mobile, to enable you to contact us when you need to).
If you have hearing difficulties or speech impairment, our Minicom number is:
01483 539999
* For call costs to 0845 numbers please consult your landline or mobile phone network provider as costs may vary depending on your individual call plan. Surrey Police does not profit from the provision of this number. All calls to 0845 125 2222 and 999 are recorded for monitoring purposes.
Text messaging for the deaf, hard-of-hearing or speech impaired
If you are deaf, hard-of-hearing or speech impaired, you can use our text messaging system, which allows you to report a crime or contact Surrey Police at anytime using a mobile phone. To access please dial 07786 20 40 20
If you have hearing difficulties or speech impairment
Our Minicom number is 01483 539999
Crime Reporting
This may include an offence motivated by hostility, prejudice and hatred on the grounds of race, religion, faith or belief, disability, gender and sexuality.
Report a non urgent or minor crime
This allows you to report the following types of crime to Surrey Police; theft, theft from a motor vehicle, criminal damage/vandalism.
Data Protection
In this section you will find details of your right to access the information that we hold. The Data Protection Act 1998 provides individuals with a right of access to information that may be held about themselves.
Freedom of Information
The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities, sets out exemptions from that right and places a number of obligations on public authorities. Any person who makes a request to a public authority for information must be informed whether the public authority holds that information and, subject to exemptions, supplied with that information.
How to Make a Complaint Against the Police
Surrey Police aims to offer the highest standards of customer care and service.
In the event that you are not satisfied with the service you have received please contact us.
Contacts
Surrey Police are often asked questions on things that are not dealt with by the Police. Here, you'll find a list of links to useful county and national web sites.